Our Philosophy
At **ArtoLeaf**, every order is handcrafted specifically for you. Because we do not hold inventory and every piece is printed only when it is ordered, we do not offer refunds or exchanges for generalized returns (such as buyer's remorse or changing your mind).
However, we take immense pride in our artisan quality and stand by every print we send out. Our goal is for your botanical art to arrive in museum-grade condition, every single time.
Damaged or Defective Items
Any claims for misprinted, damaged, or defective items must be submitted within **30 days** after the product has been received.
How to Request a Replacement:
- Take 2-3 clear photos showing the damage or defect.
- Email us at **support@artoleaf.com** with your order number and the photos.
- Upon verification, we will fulfill a fresh replacement for you immediately, at no additional cost.
Packages Lost in Transit
For packages lost in transit, all claims must be submitted no later than **30 days** after the estimated delivery date. We will cover the costs of shipping a replacement order for you.
Please note: we are not responsible for packages that were delivered to the wrong address due to an error in the customer's provided information during checkout.
Final Note
We want you to love your art. If you have any concerns that aren't covered here, our team is always willing to listen and find a way to make it right.